SHIPPING & RETURNS


SHIPPING 

Our products are artisanally sewn and made to order in our Los Angeles, California Studio. We aim to ship all Sanctuaire orders within 5 working days, however this may be slightly longer during particularly busy periods. Please be assured our team will keep you updated at all times on the progress of your order. You will receive an email notification once your order has been shipped. The shipment confirmation email will provide you with any relevant tracking information.

Delivery Charges

We are happy to offer complimentary US standard shipping on all $100+ orders.* Your order must be $100+ before shipping costs and taxes in order to be eligible for free shipping. *Sorry, international orders are NOT eligible.

Methods of Delivery

All orders are sent by US Mail First Class post or by courier service (DHL, FedEx and UPS). 

Delivery Times

US Standard Delivery usually arrives within 10 to 15 business days.

RETURNS

If you’re not happy, we’re not happy! We aim to please, so if you’re not completely pleased with your order, we’ll do whatever we can to make it better!
  • If you would like to return your purchase, please contact us by email at: ceo@sanctuairetextiles.com within 5 days of receiving your order.
  • Please return undamaged merchandise to us within 14 days for a full refund.
Send your purchase back, securely packed to:
  • Returns must be made within 14 days.
  • Your purchased items must be in original condition and show no signs of use.
  • Shipping costs for returning the item are the responsibility of the customer.
After we receive your returned item, you will receive a complete refund. We will email you when we process your return!

Damaged Goods

Please note that we take great care in packaging and items rarely arrive damaged. But if any of your items do arrive damaged, please contact us within 5 days of receiving your order and we will either refund your purchase price or send you replacement items for free.