FAQs


Welcome. We are so happy you came!

By purchasing from us, you are contributing to independent design and you are encouraging a young creative business! Our Sanctuaire treasures are ethically made, handcrafted finds. 

From time-to-time we scour the globe to source unique, exquisite, one-of-a-kind Bohême pieces. Hand picking the best treasures we can find and bringing them back for you. We hope our shoppe ignites your creativity!

FAQS:

Who is Sanctuaire?

At Sanctuaire, we believe that your home should be a reflection of your lifestyle, interests and passions. Let us inspire your home to tell its own story by integrating pieces that you love, you feel and you crave. Please visit our Story section to learn more about our founder.

Where are these products made?

Our Sanctuaire exclusive products are designed by our founder, Kate and sewn by Kate, with love.

We also select hand picked products from great independent designers around the world. Our imported products are all handmade by talented artisans. For the time being, we mostly carry handcrafted products from various African countries. These products come sourced exclusively for our customers and offer a unique combination of refined sophistication and Bohême luxury. 

Do you ship internationally?

Yes we do! We are happy to ship both domestic and international orders. Please email us at ceo@sanctuairetextiles.com with the items you wish to purchase and your international shipping address. We will provide a shipping quotation prior to proceeding with your order. When you approve, we will send an email invoice, payable online through PayPal. Orders shipping to international destinations may take longer to ship. However, we will provide an accurate shipment expected date by email once you make your purchase. For international orders, please note that additional duties and taxes assessed by customs are the responsibility of the customer.

FREE shipping on $100+ orders*

We are happy to offer complimentary US standard shipping on all $100+ orders. Your order must be $100+ before shipping costs and taxes in order to be eligible for free shipping. *Sorry, international orders are NOT eligible.

10% Coupon Code

By subscribing to our newsletter, you will receive a -10% coupon code. To get this code, you need to enter your email address in our GET ON OUR LIST! Form. After you have done that, you will need to check your email box and confirm your subscription. If after a few minutes, you did not receive an email, please check your spam box. Our email might end up there.

Once you confirm your subscription, you will receive the coupon code immediately by email. Then, you will be able to enter this coupon code in our checkout form and enjoy your discount immediately. *Only 1 coupon code per postal address. Please note: Coupon is not applicable on original art work.

If you do not immediately receive your newsletter subscription confirmation by email, please check your junk box as some inboxes are more sensitive than others. If you still can’t find your coupon code, please contact us at hello@sanctuairetextiles.com.